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Infrastructures Live System Support

OUR CUSTOMER

Expert in chlorochemicals and vinyl products.

OVERVIEW

CHALLENGE

The company aims to be a major player in the European wine industry by serving its customers in an irreproachable manner and by relying on the continuous improvement of its know-how and reliability. In this context, the means of communication are of paramount importance.  In particular, it pays particular attention to the availability and safety of its technical environment to enable the business lines to access high-performance and innovative applications.

TEAMWORK APPROACH

Through its Global Delivery Center (GDC), TeamWork provides LSS (Live System Support ) for server infrastructures (Windows and Unix), storage, backup platform, databases (Oracle SQL Server), and SAP systems. Time slot: 24/5 with the involvement of the GDC teams in Vietnam to ensure continuity of service from 5 a.m. in order to carry out the various daily checks and to enable the resolution of incidents that could affect the quality of service upstream of the time slot.

BENEFITS

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