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SAP Sales Cloud for Retail Execution

OUR CUSTOMER

Canadian restaurant chain

OVERVIEW

CHALLENGE

Implementation of a Cloud Sales solution that allows sales representatives and managers to access and manage their visits and sales activities, with full visibility of customer, products, promotions, sales quotes and sales orders. Integration with SAP ERP, SAP BW and SAP Jam.

The objective was to achieve following project goals:

  • Equip the sales force with an ergonomic solution that supports offline mode
  • Integrate with back office SAP ERP system and SAP Business Warehouse solution
  • Improve sales representative’s visit and activity and order management
  • Improve reporting capabilities of retail execution application
  • Utilize barcode scanner to speed up quote/order management
  • Remove flat file data exchange between current application and ERP system

TEAMWORK APPROCH

Implementation and integration of the SAP Sales Cloud for Retail Execution solution in 6 months:

  • Strong involvement of business users from the beginning of the project
  • Business owners, process owners and IT had a clear vision of their future retail execution processes and application 
  • Prototyping throughout the project with continuous improvement
  • Focus on retail execution user stories
  • Focus on integration and solve the issues

BENEFITS

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