Support for CTO and IT Infrastructure team

OUR COSTUMER

A key player in the world’s leading event industry.

OVERVIEW

CHALLENGE

Following a reorganisation of the IT teams, the Chief Technical Officer (in charge of IT Infrastructures) requested support to consolidate and improve the organisation of his team.

The objectives are to be able to respond effectively to the challenges and projects initiated and to come, as well as to have an efficient management of the IT Infrastructure activities.

TEAMWORK APPROACH

Phase 1 : CTO support

Workshops, analysis of existing multi-axis (organisational, tools, documentaries), SWOT
Proposed action plan in 6 steps

Phase 2 : Support for manager Helpdesk and production manager

Redefinition of the roles and responsibilities of each team (RACI)
Re-appropriation of the ITSM tool to be able to generate relevant dashboards

BENEFICES

Mapping of the existing situation: strengths, areas for improvement, opportunities, threats, etc.
Numerous deliverables: catalogue of services, organisation's RACI, ITSM tool evolution plan
Management Development
Improvement of communication from the information systems direction