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Montreal, September 06, 2018 – Quebec’s flagship restaurant, St-Hubert Group relied on TeamWork Canada’s expertise in integrating SAP solutions into the Cloud to successfully ensure the implementation of « SAP Sales Cloud Retail Execution » solution for the group Retail division.
The choice of a mobile Sales Force Automation
In the second half of 2017, the management of St-Hubert Group wanted to modernize the SFA solution of its sales team. This solution makes it possible to access and manage both visits and commercial activity as a whole. The goal was also to provide members of the sales team with full visibility of their customers to better manage products, promotions, quotes and orders.
The St-Hubert Retail division wanted to move towards a cloud-based solution, allowing integration with SAP ERP, SAP BW and SAP Jam and offering mobile accessibility as well as offline for field representatives. The « SAP Sales Cloud Retail Execution » solution met exactly these needs.
Agile method and communication
This project was certainly a challenge, but thanks to a simple and careful approach during all phases of the project, the TeamWork Canada team managed to meet the challenge in just under 6 months of work.
“The involvement and commitment of St-Hubert’s sales team and key users combined with the clear vision of St-Hubert Retail management has certainly been one of the key success factors.” says Nicolas Lecomte, Project Manager, TeamWork Canada.
Only a few weeks after the implementation of the program that took place on June 4, 2018, St-Hubert Retail team is already seeing great improvements in the way they work.
The SFA tool has enabled St-Hubert Group’s Retail division to have a centralized, reliable and easily exploitable work platform. Access and information sharing between sales representatives is more fluid, with the benefit of enhanced collaboration, better customer tracking, and the optimization of in-store promotions and pricing.
« SAP Sales Cloud Retail Execution » solution now enables sales representatives to measure their performance and analyze sales information to engage customers while enabling them to optimize their performance.
“We particularly appreciated the professionalism of the TeamWork teams and their commitment to deliver an impeccable project, within the required time. We already see an excellent level of ownership of the tool by our team of representatives. The collaboration with TeamWork has allowed St-Hubert Retail division to have a powerful tool that exactly matches the objectives we had set ourselves: integration with our BI platforms and fast and constant delivery thanks to the SAP cloud platform.” says Eric Leboeuf, IT Business Solutions Director, St-Hubert Group.
“We are proud that St-Hubert Group chose us to carry out this innovative project. This was an opportunity for our teams to demonstrate their expertise both in terms of technology and the improvement of the customer experience.” says Johann Marty, Executive Director, TeamWork Canada.
TeamWork is an independent international group, founded in 1999 in Geneva by its CEO Mr. Philippe Rey-Gorrez. A strategic partner in digital transformation, TeamWork is involved in four core businesses: Business Consulting, SAP Business Solutions, Technology Platforms and Data Analytics. Recognized by its clients for its expertise and experience, TeamWork accompanies both major international accounts and SMEs. With more than 600 employees and 14 international locations (Switzerland, France, Vietnam, Singapore, China, India, Canada, United States), TeamWork stands out with its ability to guarantee 24/7 technical and functional outsourcing support services (in English and French) and geographical proximity to its customers. The competence, the taste for the challenge, the human values and the talent of its teams allow TeamWork to achieve linear growth and strong customer loyalty. For more information, visit www.teamwork.net
Carole Vanderdonckt, Marketing and Communication department
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