You wish to
- Entrust a partner with the support of an IT business area
- Delegate an operating activity you don’t want to manage in-house
- Have a single point of entry for IT support
- Entrust On-Premise and MultiCloud technical operations to a single partner
- Have 24/7 support at optimized costs
- Outsource application domain support from functional to technical layers
THE GLOBAL DELIVERY CENTER TEAMWORK
A production model tailored to customer needs, committed to continuous improvement
TeamWork’s Global Delivery Center offers a comprehensive portfolio of activities to ensure optimum service levels and customer support. A range of evolutions are possible, from project collaboration to integration with other support players.
Business Support
- SAP ECC, SAP S/4HANA,
SAP Business One, SAP Business ByDesign, SAP IBP - TW Solutions
Infrastructure Support
- Cloud (all hyperscalers: AWS, Azure etc.)
- Networks & Security
- User Helpdesk
Application Support & Development
- SAP BC, HANA, SAP BTP
- Legacy Apps
- Cloud native Apps
Data and Integration Support
- SAP BI/BW
- Talend
- Snowflake
Partnership support
- SAP : RISE, PCoE
- Cybersecurity SOC
24/7 activity in “follow the sun” mode
Our service centers worldwide
Shanghai
Ho-Chi-Minh
Chennai
Moka
Lyon
Genève
Montréal
San Diego
Singapour
Our outsourcing activities
Incident management
- Analysis team coordination with escalation if necessary
- End-to-end resolution and management
- Root cause analysis
Knowledge base
Operations & Industrialization
- Monitoring, Backup, Patching,
- Scheduling and flows
- Automation / DevOps / CICD
- Application weather
- Application deployment
Expertise
Governance
- Contract monitoring by a Contract Manager
- Steering assistance (AMOA)
Project or escalation expertise
- Technical and functional
- Architecture, mapping, auditing
Cybersecurity
Governance
- Timeshare CISO, advice
Operational safety (SecOps)
- Managed service (multiple levels)
Change management
- Pre-approved, STD, critical changes
- Governance: CAB, communication
- Application & infrastructure CMDB management
- Global impact analysis
Tool outsourcing
ITSM
- iTop, Service Now, EasyVista, Jira SD
Supervision, Scheduling, Automation
- Centreon, Datadog, SAP SolMan, $U, VTOM, Ctrl-M, OpCon
- Ansible, Terraform, Kubernetes
FinOps
Governance
- Quick win, reporting,
- SRE steering
quality & improvement
Financial monitoring (FinOps)
- Managed service (multiple levels)
Our partners
Datadog
Visualize the inside of any stack, any application, at any scale, anywhere.
Centreon
Choose the most open, scalable and easy-to-integrate supervision platform on the market. All at the best TCO
Itop
Combodo can help you implement iTop.
Cockpit
Manage your IT department with software designed according to ITIL principles.
Tenable
End-to-end CNAPP and advanced CIEM capabilities now available for multi-cloud environments.