![Iso 27001 and Itil 4 certifications_page GDC](https://www.teamwork.net/wp-content/uploads/2024/02/Photo-GDC-Certifs.png)
You wish to
- Entrust a partner with the support of an IT business area
- Delegate an operating activity you don’t want to manage in-house
- Have a single point of entry for IT support
- Entrust On-Premise and MultiCloud technical operations to a single partner
- Have 24/7 support at optimized costs
- Outsource application domain support from functional to technical layers
THE GLOBAL DELIVERY CENTER TEAMWORK
A production model tailored to customer needs, committed to continuous improvement
TeamWork’s Global Delivery Center offers a comprehensive portfolio of activities to ensure optimum service levels and customer support. A range of evolutions are possible, from project collaboration to integration with other support players.
Business Support
- SAP ECC, SAP S/4HANA,
SAP Business One, SAP Business ByDesign, SAP IBP - Salesforce
- TW Solutions
Infrastructure Support
- Cloud (all hyperscalers: AWS, Azure etc.)
- Networks & Security
- User Helpdesk
Application Support & Development
- SAP BC, HANA, SAP BTP
- Legacy Apps
- Cloud native Apps
Data and Integration Support
- SAP BI/BW
- Talend
- Snowflake
Partnership support
- SAP : RISE, PCoE
- Cybersecurity SOC
![Laptop, meeting and a business woman talking to her team in the boardroom for planning or strategy. Collaboration, coaching and presentation with a female employee training an employee group at work.](https://www.teamwork.net/wp-content/uploads/2024/02/FY23_GDC-19-scaled.jpeg)
24/7 activity in “follow the sun” mode
9 service centers worldwide
![Image_Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/image-Shangai-1.png)
Shanghai
![Image ville Ho-Chi-Minh_page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Image-Ho-Chi-Minh.png)
Ho-Chi-Minh
![Image Chenaï_page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Image-Chennai.png)
Chennai
![Image Moka_ Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Image-Moka-1.png)
Moka
![Image Lyon_ Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Image-Lyon-1.png)
Lyon
![Image Genève_ page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Image-Geneve-1.png)
Genève
![Image Montréal_ Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Image-Montreal-1.png)
Montréal
![Image Bogota_Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Image-Bogota-1.png)
Bogota
![Image San Diego_ Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/image-San-Diego-1.png)
San Diego
Our outsourcing activities
Incident management
- Analysis team coordination with escalation if necessary
- End-to-end resolution and management
- Root cause analysis
Knowledge base
Operations & Industrialization
- Monitoring, Backup, Patching,
- Scheduling and flows
- Automation / DevOps / CICD
- Application weather
- Application deployment
Expertise
Governance
- Contract monitoring by a Contract Manager
- Steering assistance (AMOA)
Project or escalation expertise
- Technical and functional
- Architecture, mapping, auditing
Cybersecurity
Governance
- Timeshare CISO, advice
Operational safety (SecOps)
- Managed service (multiple levels)
Change management
- Pre-approved, STD, critical changes
- Governance: CAB, communication
- Application & infrastructure CMDB management
- Global impact analysis
Tool outsourcing
ITSM
- iTop, Service Now, EasyVista, Jira SD
Supervision, Scheduling, Automation
- Centreon, Datadog, SAP SolMan, $U, VTOM, Ctrl-M, OpCon
- Ansible, Terraform, Kubernetes
FinOps
Governance
- Quick win, reporting,
- SRE steering
quality & improvement
Financial monitoring (FinOps)
- Managed service (multiple levels)
Our partners
Datadog
![Logo Datadog_Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Logo-Datadog-Wordpress.png)
Visualize the inside of any stack, any application, at any scale, anywhere.
Centreon
![logo Centreon _ page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/logo-Centreon-2.png)
Choose the most open, scalable and easy-to-integrate supervision platform on the market. All at the best TCO
Itop
![Logo partenaire Combodo_ tous nos partenaires](https://www.teamwork.net/wp-content/uploads/2024/01/Logo-Combodo-Wordpress.png)
Combodo can help you implement iTop.
Cockpit
![Logo Cockpit-Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/Logo-Cockpit-Wordpress.png)
Manage your IT department with software designed according to ITIL principles.
Tenable
![logo Tenable_Page GDC](https://www.teamwork.net/wp-content/uploads/2024/01/logo-Tenable-Wordpress.png)
End-to-end CNAPP and advanced CIEM capabilities now available for multi-cloud environments.