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Our expertises

TeamWork Global Delivery Center

24x7 global IT support, in all time zones, for your business

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You wish to

  • Entrust a partner with the support of an IT business area
  • Delegate an operating activity you don’t want to manage in-house
  • Have a single point of entry for IT support
  • Entrust On-Premise and MultiCloud technical operations to a single partner
  • Have 24/7 support at optimized costs
  • Outsource application domain support from functional to technical layers

A production model tailored to customer needs, committed to continuous improvement

TeamWork’s Global Delivery Center offers a comprehensive portfolio of activities to ensure optimum service levels and customer support. A range of evolutions are possible, from project collaboration to integration with other support players.

Business Support

  • SAP ECC, SAP S/4HANA,
    SAP Business One, SAP Business ByDesign, SAP IBP
  • Salesforce
  • TW Solutions

Infrastructure Support

  • Cloud (all hyperscalers: AWS, Azure etc.)
  • Networks & Security
  • User Helpdesk

Application Support & Development

  • SAP BC, HANA, SAP BTP
  • Legacy Apps
  • Cloud native Apps

Data and Integration Support

  • SAP BI/BW
  • Talend
  • Snowflake

Partnership support

  • SAP : RISE, PCoE
  • Cybersecurity SOC
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24/7 activity in “follow the sun” mode

9 service centers worldwide

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Shanghai

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Ho-Chi-Minh

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Chennai

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Moka

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Lyon

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Genève

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Montréal

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Bogota

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San Diego

Our outsourcing activities

Incident management

  • Analysis team coordination with escalation if necessary
  • End-to-end resolution and management
  • Root cause analysis
    Knowledge base

Operations & Industrialization

  • Monitoring, Backup, Patching,
  • Scheduling and flows
  • Automation / DevOps / CICD
  • Application weather
  • Application deployment

Expertise

Governance

  • Contract monitoring by a Contract Manager
  • Steering assistance (AMOA)

 

Project or escalation expertise

  • Technical and functional
  • Architecture, mapping, auditing

Cybersecurity

Governance

  • Timeshare CISO, advice

 

Operational safety (SecOps)

  • Managed service (multiple levels)

Change management

  • Pre-approved, STD, critical changes
  • Governance: CAB, communication
  • Application & infrastructure CMDB management
  • Global impact analysis

Tool outsourcing

ITSM

  • iTop, Service Now, EasyVista, Jira SD

 

Supervision, Scheduling, Automation

  • Centreon, Datadog, SAP SolMan, $U, VTOM, Ctrl-M, OpCon
  • Ansible, Terraform, Kubernetes

FinOps

Governance

  • Quick win, reporting,
  • SRE steering
    quality & improvement

 

Financial monitoring (FinOps)

  • Managed service (multiple levels)

Our partners

Datadog

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Visualize the inside of any stack, any application, at any scale, anywhere.

Centreon

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Choose the most open, scalable and easy-to-integrate supervision platform on the market. All at the best TCO

Cockpit

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Manage your IT department with software designed according to ITIL principles.

Tenable

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End-to-end CNAPP and advanced CIEM capabilities now available for multi-cloud environments.